Contact Us
Letterfly currently provides support by email. To help us investigate your request more quickly, please include the email address associated with your Letterfly account, the approximate time the issue occurred, your app version, and relevant screenshots where applicable.
Support Topics
Information You Should Never Send
Do not send passwords, verification codes, full images of identification documents, complete payment card numbers, bank account passwords, or other sensitive authentication credentials. Letterfly Support will never ask for your password or verification code.
Service Information
Letterfly provides customer support for account access, safety concerns, payment issues, account deletion, and technical problems related to the service. Support requests are reviewed through the contact email listed above.
Letterfly is intended only for adults aged 18 or older. If you believe that an account is being used by a person under the age of 18, please contact us or review our Child Safety Policy for additional reporting information.