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        <p class="eyebrow">Refund Policy</p>

        <h1>Refund Policy</h1>

        <p>
          This policy explains cancellation, refund,
          and entitlement rules for Letterfly's digital purchases
          and auto-renewable subscription.
        </p>

        <span class="legal-meta">
          Effective August 25, 2026
        </span>

      </div>
    </div>


    <article class="legal">

      <section>
        <h2>1. Purchases Through the App Store or Google Play</h2>

        <p>
          Digital purchases made in Letterfly are processed
          through the storefront used to make the purchase,
          such as the Apple App Store or Google Play.
        </p>

        <p>
          The applicable storefront processes the payment
          and generally determines refund eligibility
          according to its policies and applicable law.
          Letterfly does not independently process
          your App Store or Google Play payment-card information.
        </p>

        <p>
          A purchase being eligible for a refund
          is not guaranteed.
          Eligibility may depend on the transaction,
          circumstances of the request,
          storefront policy,
          and applicable consumer law.
        </p>
      </section>


      <section>
        <h2>2. Apple App Store Refund Requests</h2>

        <p>
          If you purchased a Letterfly product
          through the Apple App Store,
          refund requests should be submitted to Apple.
        </p>

        <p>
          Apple provides its refund-request service at:
          <a
            href="https://reportaproblem.apple.com/"
            target="_blank"
            rel="noopener noreferrer"
          >
            reportaproblem.apple.com
          </a>.
        </p>

        <p>
          Apple determines whether an App Store transaction
          qualifies for a refund under Apple's policies
          and applicable law.
        </p>

        <p>
          Letterfly support may assist with identifying
          a transaction or investigating a technical problem,
          but Letterfly cannot guarantee or independently approve
          a refund for a transaction processed by Apple.
        </p>
      </section>


      <section>
        <h2>3. Google Play Refund Requests</h2>

        <p>
          If you purchased a Letterfly product
          through Google Play,
          refund requests are generally handled
          through Google Play according to Google's policies
          and applicable law.
        </p>

        <p>
          Letterfly support may assist
          with technical or entitlement problems,
          but refund eligibility for transactions
          handled by Google Play is subject
          to the applicable Google Play rules
          and payment process.
        </p>
      </section>


      <section>
        <h2>4. Consumable Digital Credits</h2>

        <p>
          Letterfly may offer consumable digital credits,
          including credits for additional new firefly sends
          or an additional message in an existing conversation.
        </p>

        <p>
          Consumable credits are deducted when successfully used.
          Used credits cannot normally be restored for reuse.
        </p>

        <p>
          Purchased credits are separate
          from Letterfly's periodically refreshed free allowances.
          Purchased credits do not expire merely because
          a daily free allowance resets.
        </p>

        <p>
          If a purchase is refunded, reversed,
          or otherwise invalidated by the applicable storefront,
          Letterfly may remove unused credits
          or other entitlements that were granted
          by that transaction,
          where permitted by applicable law
          and storefront rules.
        </p>
      </section>


      <section>
        <h2>5. Undelivered or Incorrect Purchases</h2>

        <p>
          If payment was successfully completed
          but a purchased product or entitlement
          does not appear in Letterfly,
          first use any available
          <strong>Restore Purchases</strong>
          function where applicable.
        </p>

        <p>
          If the problem continues,
          contact Letterfly support
          and provide enough transaction information
          for us to investigate.
        </p>

        <p>
          Depending on the circumstances,
          Letterfly may attempt to restore
          the correct entitlement
          or direct you to the applicable storefront's
          refund or payment-support process.
        </p>
      </section>


      <section>
        <h2>6. Ad-Free Pass Subscription</h2>

        <p>
          <strong>Ad-Free Pass</strong>
          is Letterfly's optional
          auto-renewable monthly subscription.
        </p>

        <ul>
          <li>
            <strong>Subscription title:</strong>
            Ad-Free Pass
          </li>

          <li>
            <strong>Subscription period:</strong>
            One month
          </li>

          <li>
            <strong>Benefit:</strong>
            Standard Letterfly advertisements
            are removed while the subscription is active.
          </li>

          <li>
            <strong>Price:</strong>
            The current localized price
            is displayed in Letterfly
            and by the applicable storefront
            before purchase confirmation.
          </li>
        </ul>

        <p>
          The Ad-Free Pass automatically renews
          for additional one-month periods
          unless it is cancelled
          through the applicable storefront.
        </p>

        <p>
          Renewal pricing and billing are handled
          by the Apple App Store or Google Play
          according to the storefront
          through which you subscribed.
        </p>
      </section>


      <section>
        <h2>7. Cancelling Ad-Free Pass</h2>

        <p>
          Cancelling the Ad-Free Pass
          prevents future automatic renewals.
          Cancellation does not normally
          end the already-paid subscription period immediately.
        </p>

        <p>
          After cancellation,
          Ad-Free Pass benefits generally remain available
          until the end of the current paid billing period.
        </p>

        <h3>On iPhone or iPad</h3>

        <p>
          An App Store subscription can generally be managed through:
        </p>

        <p>
          <strong>
            Settings → Apple Account → Subscriptions → Letterfly
          </strong>
        </p>

        <p>
          You may also manage subscriptions
          using Apple's subscription-management options.
        </p>

        <h3>On Android</h3>

        <p>
          A Google Play subscription
          can generally be managed
          through the subscriptions section
          of Google Play using the Google account
          that made the purchase.
        </p>
      </section>


      <section>
        <h2>8. Cancellation Is Different From a Refund</h2>

        <p>
          Cancelling an auto-renewable subscription
          prevents future renewal charges.
          It does not by itself create a refund
          for a previously completed payment.
        </p>

        <p>
          If you want to request a refund
          for a completed transaction,
          you must use the refund process
          provided by the storefront
          through which the purchase was made.
        </p>
      </section>


      <section>
        <h2>9. Deleting the App or Your Letterfly Account</h2>

        <p>
          <strong>
            Uninstalling Letterfly does not cancel
            an active subscription.
          </strong>
        </p>

        <p>
          <strong>
            Deleting your Letterfly account also does not automatically cancel
            an active Apple App Store or Google Play subscription.
          </strong>
        </p>

        <p>
          If you no longer want an Ad-Free Pass subscription
          to renew,
          cancel it separately through
          the Apple App Store or Google Play
          using the account that made the purchase.
        </p>

        <p>
          For information about deleting
          your Letterfly account,
          see our
          <a href="delete-account.html">Account Deletion</a> page.
        </p>
      </section>


      <section>
        <h2>10. Effect of a Refund or Charge Reversal</h2>

        <p>
          If a purchase is refunded,
          reversed, cancelled by the payment provider,
          or otherwise invalidated,
          Letterfly may remove the digital benefit
          associated with that transaction.
        </p>

        <p>
          This may include:
        </p>

        <ul>
          <li>Unused purchased credits;</li>
          <li>An active subscription entitlement;</li>
          <li>
            Other digital benefits
            granted specifically by the refunded transaction.
          </li>
        </ul>

        <p>
          Letterfly will not remove an entitlement
          in a manner prohibited
          by applicable law or storefront rules.
        </p>
      </section>


      <section>
        <h2>11. Information Needed for Payment Support</h2>

        <p>
          If you contact Letterfly
          about a payment or entitlement problem,
          providing the following information
          may help us investigate:
        </p>

        <ul>
          <li>Order or transaction number;</li>
          <li>Approximate purchase date and time;</li>
          <li>Name of the purchased product;</li>
          <li>
            Email address associated
            with your Letterfly account,
            where applicable;
          </li>
          <li>
            Screenshots showing the purchase
            or technical error, where useful.
          </li>
        </ul>

        <p>
          <strong>Do not send</strong>
          your password,
          Apple Account password,
          Google Account password,
          full payment-card number,
          card security code,
          banking password,
          or other sensitive payment credentials.
        </p>
      </section>


      <section>
        <h2>12. Consumer Rights</h2>

        <p>
          Nothing in this Refund Policy
          is intended to limit
          any refund, cancellation,
          statutory warranty,
          or other consumer right
          that cannot lawfully be excluded
          under applicable law.
        </p>

        <p>
          Where applicable law
          provides greater rights
          than this policy,
          those legal rights apply.
        </p>
      </section>


      <section>
        <h2>13. Related Policies</h2>

        <p>
          For additional information,
          please review:
        </p>

        <ul>
          <li>
            <a href="terms.html">Terms of Service</a>
          </li>

          <li>
            <a href="privacy.html">Privacy Policy</a>
          </li>

          <li>
            <a href="delete-account.html">Account Deletion</a>
          </li>
        </ul>
      </section>


      <section>
        <h2>14. Payment Support</h2>

        <p>
          For technical problems involving
          Letterfly purchases or entitlements,
          contact us at:
        </p>

        <div class="contact-card">

          <strong>Letterfly Payment Support</strong>

          <a href="mailto:hemletdice34@gmail.com">
            hemletdice34@gmail.com
          </a>

        </div>

        <p>
          You can also visit our
          <a href="support.html">Support</a> page.
        </p>
      </section>

    </article>

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