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        <p class="eyebrow">Account Deletion</p>

        <h1>Account and Data Deletion</h1>

        <p>
          Letterfly allows users to permanently delete their account
          directly from the app.
          Account deletion removes the Letterfly account
          and associated personal data that Letterfly
          is not legally required to retain.
        </p>

        <span class="legal-meta">
          Effective August 25, 2026
        </span>

      </div>
    </div>


    <article class="legal">

      <section>
        <h2>1. Delete Your Account in the Letterfly App</h2>

        <p>
          You can initiate permanent account deletion
          directly within Letterfly.
        </p>

        <ol class="steps">
          <li>
            Sign in to the Letterfly account
            you want to delete.
          </li>

          <li>
            Open
            <strong>
              Settings → Account &amp; Usage → Delete Account &amp; Data
            </strong>.
          </li>

          <li>
            Review the deletion information
            shown in the app.
          </li>

          <li>
            Complete the confirmation process
            and approve the final deletion.
          </li>
        </ol>

        <p class="notice">
          Account deletion is permanent.
          Deleting your account is different
          from logging out, uninstalling the app,
          or temporarily stopping use of Letterfly.
        </p>

        <p>
          Letterfly does not require users
          to contact customer support
          in order to delete an account
          when they can access the in-app deletion feature.
        </p>
      </section>


      <section>
        <h2>2. Uninstalling the App Does Not Delete Your Account</h2>

        <p>
          Removing Letterfly from your device
          does not delete your Letterfly account
          or personal information stored
          on Letterfly's systems.
        </p>

        <p>
          To permanently delete your account,
          use the
          <strong>Delete Account &amp; Data</strong>
          function inside the Letterfly app.
        </p>
      </section>


      <section>
        <h2>3. If You Cannot Access the App</h2>

        <p>
          If you are unable to access Letterfly
          because of a technical or account-access problem,
          you may contact Letterfly support
          for assistance with the deletion process.
        </p>

        <p>
          We may ask for reasonable information
          to verify that you are the owner
          of the account before acting on a support request.
        </p>

        <p>
          When possible,
          contact us from the email address
          associated with your Letterfly account.
        </p>

        <a
          class="button"
          href="mailto:hemletdice34@gmail.com?subject=Letterfly%20Account%20Deletion%20Request"
        >
          Contact Account Support
        </a>

        <p>
          Support contact is provided as an alternative
          for users who cannot access the in-app deletion function.
          It is not required for users
          who can delete their account directly in the app.
        </p>
      </section>


      <section>
        <h2>4. Information Deleted With Your Account</h2>

        <p>
          When account deletion is completed,
          Letterfly deletes personal information
          associated with the account
          that is no longer required
          for a legitimate or legally required retention purpose.
        </p>

        <p>
          This generally includes:
        </p>

        <ul>
          <li>
            Letterfly account identifiers
            and active profile information;
          </li>

          <li>
            Nickname and profile preferences;
          </li>

          <li>
            Date-of-birth and ordinary age-eligibility information
            associated with the active account;
          </li>

          <li>
            Ordinary conversation and message data
            associated with the account,
            except information that must be retained
            for a permitted legal, safety,
            security, or dispute-resolution purpose;
          </li>

          <li>
            Push notification tokens
            and ordinary device connection information
            associated with the account;
          </li>

          <li>
            Account-linked usage information
            that is no longer required
            for security or legal purposes;
          </li>

          <li>
            Letterfly-managed balances
            or entitlements associated with the deleted account,
            subject to applicable storefront records
            and legal requirements.
          </li>
        </ul>
      </section>


      <section>
        <h2>5. Information That May Be Retained</h2>

        <p>
          Letterfly may retain limited information
          after account deletion
          only where reasonably necessary
          for a legitimate retention purpose
          or where required by applicable law.
        </p>

        <p>
          This may include:
        </p>

        <ul>
          <li>
            Safety reports and relevant evidence
            needed to investigate serious abuse
            or protect users;
          </li>

          <li>
            Enforcement and appeal records;
          </li>

          <li>
            Security, fraud-prevention,
            and abuse-prevention records;
          </li>

          <li>
            Records necessary to prevent
            circumvention of account restrictions
            or age restrictions;
          </li>

          <li>
            Transaction, refund,
            chargeback, or accounting records
            that must be retained
            for legal or financial compliance;
          </li>

          <li>
            Information subject to
            a valid legal preservation obligation,
            dispute, investigation,
            or lawful government request.
          </li>
        </ul>

        <p>
          Retained information is limited
          to what is reasonably necessary
          for the applicable purpose
          and is deleted or otherwise disposed of
          when that retention purpose ends,
          subject to applicable law.
        </p>
      </section>


      <section>
        <h2>6. What Happens After Deletion</h2>

        <p>
          When an in-app account deletion
          is successfully completed,
          access to the deleted Letterfly account ends.
        </p>

        <p>
          Some backend deletion or cleanup operations
          may require additional processing time.
          If additional action from you is required,
          Letterfly will provide appropriate information.
        </p>

        <p>
          Deleted accounts cannot be restored
          through the normal Letterfly account-recovery process.
          If you later return to Letterfly,
          you may need to create a new account.
        </p>
      </section>


      <section>
        <h2>7. App Store and Google Play Purchases</h2>

        <p>
          Deleting your Letterfly account
          does not erase transaction records
          maintained independently
          by Apple or Google.
        </p>

        <p>
          Purchases made through the Apple App Store
          or Google Play remain subject
          to the applicable storefront's
          payment, transaction,
          refund, and record-retention policies.
        </p>

        <p>
          For additional information about purchases,
          see our
          <a href="terms.html">Terms of Service</a>
          and
          <a href="refund.html">Refund Policy</a>.
        </p>
      </section>


      <section>
        <h2>8. Account Deletion Does Not Cancel a Subscription</h2>

        <p>
          <strong>
            Deleting your Letterfly account
            does not automatically cancel
            an active Ad-Free Pass subscription.
          </strong>
        </p>

        <p>
          The Ad-Free Pass subscription
          is managed by the storefront
          through which it was purchased.
        </p>

        <h3>Apple App Store</h3>

        <p>
          If you subscribed on iPhone or iPad,
          manage or cancel your subscription
          using the Apple Account
          that made the purchase.
        </p>

        <p>
          Subscriptions can generally be managed through:
        </p>

        <p>
          <strong>
            Settings → Apple Account → Subscriptions → Letterfly
          </strong>
        </p>

        <h3>Google Play</h3>

        <p>
          If you subscribed through Google Play,
          manage or cancel the subscription
          through Google Play
          using the Google account
          that made the purchase.
        </p>

        <p>
          Cancel the subscription separately
          if you do not want future renewal charges.
        </p>
      </section>


      <section>
        <h2>9. Sign in With Apple or Google</h2>

        <p>
          Deleting a Letterfly account
          removes the Letterfly account
          associated with the applicable
          authentication identity.
        </p>

        <p>
          Authentication providers such as Apple
          or Google may independently retain
          information associated with your Apple Account
          or Google Account
          according to their own policies.
        </p>

        <p>
          Deleting a Letterfly account
          does not delete your Apple Account,
          Google Account,
          or other account maintained
          by an external authentication provider.
        </p>
      </section>


      <section>
        <h2>10. Privacy Rights</h2>

        <p>
          Depending on your country or region,
          you may have additional rights
          concerning access, correction,
          deletion, restriction,
          or other processing
          of your personal information.
        </p>

        <p>
          For more information
          about how Letterfly handles personal data,
          please review our
          <a href="privacy.html">Privacy Policy</a>.
        </p>
      </section>


      <section>
        <h2>11. Account Deletion Support</h2>

        <p>
          If you experience a technical problem
          with account deletion
          or have a privacy question,
          contact Letterfly at:
        </p>

        <div class="contact-card">

          <strong>Letterfly Account Support</strong>

          <a href="mailto:hemletdice34@gmail.com">
            hemletdice34@gmail.com
          </a>

        </div>

        <p>
          You can also visit our
          <a href="support.html">Support</a> page.
        </p>
      </section>

    </article>

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