1. Purpose and Scope
These Terms govern your access to and use of Letterfly, including its one-to-one messaging, profile, safety, advertising, purchase, and related features.
By creating an account, accessing Letterfly, or using the service, you agree to these Terms and the policies referenced in them, including our Privacy Policy and Community Guidelines.
2. Eligibility and Age Requirement
- Letterfly is intended only for adults aged 18 or older.
- Users under the age of 18 may not create an account, access, or use Letterfly.
- Users must provide accurate age and date-of-birth information when requested by the service.
- Users may not misrepresent their age, provide a false date of birth, or attempt to bypass any age-related restriction or age-assurance measure.
- Letterfly may restrict or terminate access if we reasonably believe that a user is under the age of 18 or has attempted to circumvent an age restriction.
3. Nature of the Service
Letterfly provides account-based, one-to-one text communication between adult users. Users may send a new firefly to begin a conversation and continue communicating when a conversation is established.
Letterfly does not guarantee that a particular user will receive, accept, or respond to a message, and does not guarantee any particular connection or conversation outcome.
Access to another user's content or ability to communicate may be limited by blocking, reporting, moderation, account status, usage limits, or safety controls.
4. Sending, Conversations, and Usage Limits
Letterfly may apply minimum message-length requirements, cooldown periods, daily sending allowances, turn-based conversation rules, advertising requirements, and other reasonable usage limits.
Free sending allowances may reset periodically. Purchased sending credits are separate from free allowances and may be used according to the product description shown before purchase.
Certain paid or rewarded features may allow a user to send an additional new firefly or an additional message beyond the standard free allowance or normal conversation turn.
5. User Content
Users retain ownership of the content they create and submit through Letterfly.
By submitting content to Letterfly, you grant Letterfly a limited, non-exclusive license to store, process, transmit, reproduce, and display that content only as reasonably necessary to operate, provide, moderate, secure, maintain, and improve the service, comply with legal obligations, investigate reports, prevent abuse, and enforce these Terms and our safety policies.
This license does not transfer ownership of user content to Letterfly. The license ends when the content is deleted from our systems, except where retention is reasonably necessary for safety, enforcement, dispute resolution, fraud prevention, legal compliance, or other lawful purposes.
6. Prohibited Conduct
Users may not use Letterfly for illegal, abusive, deceptive, exploitative, or unsafe conduct. Prohibited conduct includes, without limitation:
- Sexual harassment or unwanted sexual content;
- Threats, intimidation, or encouragement of violence;
- Hate speech or targeted abuse;
- Scams, fraud, requests for money, or deceptive solicitation;
- Spam or repetitive unwanted messaging;
- Attempts to circumvent safety controls, moderation, account restrictions, or usage limits;
- Sharing or soliciting content that violates another person's privacy or intellectual-property rights;
- Impersonation or material misrepresentation;
- Sexual exploitation, grooming, or inappropriate conduct involving minors;
- Any other conduct prohibited by applicable law or the Letterfly Community Guidelines.
7. Moderation, Reporting, and Blocking
Letterfly uses safety and moderation measures intended to reduce objectionable, abusive, or unsafe content. These measures may include automated systems, user reports, account restrictions, and human review where appropriate.
Users can report content or another user through the reporting tools provided in the app. Relevant conversation content and associated records may be retained as reasonably necessary to investigate a report, enforce our policies, prevent repeated abuse, or comply with law.
Users can also block other users through the app. Blocking may restrict further communication or other interaction between the affected accounts.
When we determine that a violation has occurred, Letterfly may issue warnings, restrict features, temporarily restrict an account, permanently terminate an account, or take other proportionate safety measures.
Where Letterfly provides an appeal mechanism, eligible users may request review of an enforcement decision.
8. Purchases and Consumable Credits
Letterfly may offer optional digital products through the Apple App Store or Google Play. The products available to you, their prices, and applicable taxes are displayed by the relevant storefront before you confirm a purchase.
Letterfly currently offers consumable credits that may include:
- Extra Sends: credits that allow additional new fireflies to be sent after the applicable free sending allowance is used.
- Send One More: credits that allow one additional message in an existing conversation when the normal turn-based rule would otherwise prevent another message.
Consumable credits are deducted when used. Unless otherwise required by applicable law or the relevant storefront's rules, used consumable credits cannot be restored or reused.
Purchased credits may be associated with your Letterfly account so that eligible balances can be synchronized when you sign in with the same account.
9. Ad-Free Pass Auto-Renewable Subscription
Letterfly offers an optional auto-renewable subscription called Ad-Free Pass.
- Subscription title: Ad-Free Pass
- Subscription period: One month
- Benefit: Standard Letterfly advertisements are removed while the subscription remains active.
- Price: The current price in your country or region is displayed in the app and by the applicable storefront before purchase.
The subscription automatically renews for additional one-month periods unless it is cancelled through the applicable storefront. Renewal charges are processed by the Apple App Store or Google Play according to that storefront's billing rules.
If you cancel, the Ad-Free Pass generally remains active until the end of the already-paid subscription period. Cancellation prevents future renewals but does not ordinarily terminate the current paid period immediately.
On iOS, subscriptions can be managed or cancelled through your Apple Account subscription settings. On Android, subscriptions can be managed or cancelled through Google Play.
Optional rewarded advertisements may remain available where Letterfly offers an advertising-based reward feature. Choosing to view a rewarded advertisement is separate from the standard advertisements removed by Ad-Free Pass.
For information about personal data associated with purchases, see our Privacy Policy. For refund information, see our Refund Policy.
10. Billing, Restoration, Cancellation, and Refunds
Digital purchases and subscriptions made through the Apple App Store or Google Play are processed by the applicable storefront. Letterfly does not independently process your App Store or Google Play payment-card information.
Eligible purchases may be restored using the purchase-restoration feature provided in Letterfly or through mechanisms provided by the applicable storefront.
Refund eligibility and processing are governed by the policies of the storefront through which the transaction was completed, together with applicable consumer law.
A refund, charge reversal, or cancellation may result in the associated unused credits, subscription entitlement, or other purchased benefit being removed where permitted by applicable law and storefront rules.
Additional information is available in our Refund Policy.
11. Advertising and Rewarded Features
Letterfly may display advertisements as part of the service. In certain features, an advertisement may be shown before an action is completed.
Letterfly may also offer optional rewarded advertisements. When offered, the app will describe the applicable reward and any limits before or during use of that feature.
Advertising availability, personalization, consent options, and specific ad formats may vary depending on region, device, consent status, technical availability, and applicable law.
12. Account Deletion and Subscription Cancellation
Users may request deletion of their Letterfly account through the Letterfly app or through our Account Deletion page.
Deleting your Letterfly account does not automatically cancel an active Apple App Store or Google Play subscription.
If you have an active Ad-Free Pass subscription and do not want it to renew, you must separately cancel the subscription through the Apple App Store or Google Play using the account that made the purchase.
Account deletion is subject to the retention exceptions described in our Privacy Policy, including records that may need to be retained for security, abuse prevention, dispute resolution, fraud prevention, or legal compliance.
13. Suspension and Termination
Letterfly may restrict features, suspend access, or terminate an account where reasonably necessary to address:
- Serious or repeated violations of these Terms;
- Illegal, fraudulent, abusive, or exploitative activity;
- Attempts to circumvent age restrictions or safety controls;
- Threats to the safety, security, or rights of users or others;
- Interference with the operation or integrity of Letterfly;
- Compliance with applicable legal obligations.
14. Availability and Changes to the Service
Letterfly may modify, add, remove, suspend, or discontinue features where reasonably necessary for safety, security, legal, operational, product, or technical reasons.
We do not guarantee uninterrupted or error-free availability. Temporary interruptions may occur because of maintenance, network conditions, third-party service availability, security measures, or technical issues.
If a change materially affects an active paid subscription, Letterfly will continue to comply with applicable storefront rules, consumer-protection requirements, and obligations relating to the purchased entitlement.
15. Changes to These Terms
We may update these Terms when reasonably necessary for legal, safety, operational, technical, or service-related reasons.
If a change is material, we will provide notice through an appropriate method, such as an in-app notice, an updated effective date, or another reasonable communication method.
16. Limitation of Terms
Nothing in these Terms is intended to waive, restrict, or exclude any consumer right, remedy, obligation, or liability that cannot lawfully be waived, restricted, or excluded under applicable law.
17. Contact
For questions about these Terms, purchases, safety, or the Letterfly service, contact us at hemletdice34@gmail.com .
You can also visit our Support page for service assistance.